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City on war path to stamp out corruption and improve services at licensing centres

A City of Johannesburg media statement by MMC for Public Safety, ClIr Michael Sun

City on war path to stamp out corruption and improve services at licensing centres

27 March 2018

The Department of Public Safety’s Licensing Directorate has embarked on a project to improve it services and customer experience at the City operated licensing centres.

These efforts include the extension of operating hours to include Saturdays. This means that customers can now visit most of the City operated licensing centres on Saturdays between 08h00am and 12h00pm for the renewal of driving licenses, vehicle disc licenses, register motor vehicles, book driver/learner tests and other relevant services.

Extending business hours at the licensing centres will hopefully see the reduction of long queues, backlogs and improve turn-around times in these centres.

MMC for Public Safety, Cllr Michael Sun says “We hove received numerous service related complaints at our licensing centres and it is high time that we improve services to the level that our customers deserve. The high volumes of customers visiting our licensing centres means that we need to be innovative and upgrade our centres, we want our customers to get a corporate service as paying customers would expect anywhere else”.

On Saturday, 24 March 2018, Midrand licensing officials embarked on an Outreach Campaign to interact with members of the public, taxi associations and business owners around Midrand. The aim was to promote the extended operational hours, ensure that the public is well informed about such initiatives and to listen to suggestions to improve service standards. About 1500 information brochures were distributed during the campaign, and the Midrand licensing centre expects a positive turnout of customers in the coming Saturdays.

“The City of Johannesburg is committed to ensuring speedy, seamless and hassle-free service to customers. are also aware of the complaints of unwelcomed touting in and around the licensing centres which will be removed. In the coming months, customers can begin to see the measures being implemented to enhance the centres and can expect a new customer service experience” said MMC Sun.

Residents are encouraged to follow the City of Johannesburg – Public Safety Department’s social media pages for updates on which centres will be open on Saturdays.

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